Terms & Conditions

Refund & Replacement

Our company guarantees the quality of the product. All photos are taken in kind; color may be a slightly different.

If customer received an unexpected item, please contact our customer service within 3 days and simply return the item within 7 days after buyer receive the item. Buyers will be pay the shipping fee for returning the item. SALE products do not accept exchange and return.

We do not accept exchange in any store of INTIQUE since online shop is operating independently.


We are pleased to arrange the same product or same value product (exclusive of our delivery charges) for replacement. Please reminded the item must be returned in the original condition as it was shipped to buyer. (Alteration or damage in any way cannot be accepted.)


Cancelation and Order change

We do not accept any cancelation and product change after the pre - order.

Please kindly re confirm the order before payment (such as style, color and number…)

Color of actual goods as standard, we do not accept exchange due to chromatic aberration.


Expired Redemptions

Redemption cards are usually valid for 2 full years upon product release. Please understand there is risk to pull expired redemption cards if you purchase sealed trading card packs, boxes and cases that are 2 years or older.


Shipping and Handling

We ship all orders through Hong Kong Post with registered service. It is very reliable and secure. However, in case mail is lost during transition, we will not be responsible for lost mail if insurance is not purchased.

Please make sure the shipping address entered is correct and up to date.


Comment Removal

We reserve the right to remove comment(s) on the product review page, facebook, youtube channel, weibo that are offensive, or include adult, violent, threats, racist, or discrimination materials.